Pillar 1: Unmatched Experience

From guiding you through a complex set of product options to knowing what carriers will offer the best value, there is no substitute for an experienced insurance advisor. Mt. Franklin commits to bringing you experienced professionals. 

• Our principals have built careers working for some of the largest agencies in the world. 
• As a client, you get a dedicated team that stays with you.  We will not farm out your business to others or bring inexperienced staff to support you.
• You will also find our experience in the way we run our back office and the strong relationships we have with carriers.

 Pillar 2: Local Service and Values

The business model of some large national insurance brokers is to send as much profit as possible to out-of-state corporate headquarters.  This means as hard as the local staff works to win your business, the primary mission they have been given may come at the expense of quality service for you. Mt. Franklin commits to bringing you local service focused on building long-term sustainable relationships.

• We are home grown and are invested in our community.
• We know that El Paso is unique and that your business is too, and that’s why we love doing business here.
• We are here to stay and will only do that by succeeding in servicing you.  

We will staff your account with primary and back up service representatives to ensure that your needs are met.

Pillar 3: Unparalleled access to carriers

Some smaller and local agencies promise excellent service, but don’t have the breadth of carrier relationships to provide high caliber coverage.  Mt. Franklin commits to offering a premium and comprehensive network of carriers to ensure you have options and that all your coverage needs can be met.  

We will only place your coverage with top tier carriers. We make sure our carriers are rated at least “A” so you can rest easy that your coverage is safe.

• We continuously seek to add new carriers to our already strong portfolio in order to offer even more options.
• We provide full spectrum coverage that includes commercial, personal, life and health, benefits, and surety appointments.
• For those hard to place specialty coverages, we even offer a diverse set of excess and surplus lines (E&S) markets.

 Pillar 4: Planning For You All Year Long

When you partner with us you can have peace of mind in your insurance coverage, knowing that with Mt. Franklin you are never “out of sight, out of mind.”  Mt. Franklin commits to a comprehensive planning process that begins with our initial consultation, and continues with annual strategic review.

• For new engagements we prepare a detailed proposal outlining scope of coverage and competitive bids, as well as your dedicated client service team.
• We review all options and make the coverage decisions together so that you have a full understanding of the product you are purchasing and the risk management it provides.
• Throughout the year, we will keep abreast of developments in your business and in the insurance marketplace.
• Each year, we will contact you at least 60 days before your renewal to review your current coverage and determine if changes need to be made. Often remaining with a strong incumbent carrier and product level is the right choice, but we won’t know that unless we evaluate other market options.