June 16, 2023
Rosa helped me as soon as I walked in, helped me with my billing questions. Very satisfied with her customer service.
June 15, 2023
Very professional and courteous. Pamela Alexander kept me updated on all pertinent information. I greatly appreciate the communication and would recommend Mt. Franklin insurance.
June 3, 2023
Jose handled my business insurance and bond today and I must say he was absolutely amazing. He was efficient and patient with my requests. He went above and beyond to help me with my insurance. Thank you Jose !!
April 27, 2023
We have worked with Kim Allen for over 11 years. She is always going above and beyond to get quotes and policies renewed in a miraculously timely manner.
February 14, 2023
My experience with Mt. Franklin has been for about 10 years and has always been great. They handle both my personal and business insurance needs. They are always on top of my renewals and if there are any concerns, they have been addressed within adequate time and in a professional manner. Kimberly Allen does a fantastic job taking care of my business insurance. I am looking forward to our continued association.
January 1, 2023
We would like to give a big thank you to Betty D. who has always been there for us. She is patient, professional, and dedicated. We are grateful to work with her and have her take care of our account. Thank you for all you do and for keeping up the good work!
October 31, 2022
Love the above and beyond great service we get from this company. They go out of their way to do what they can to help us get the best rates they can with good companies. They also are on top of making sure if our rates go up, to look for other reputable companies that fill our insurance needs. They are great and we highly recommend. Betty Diaz is great!
April 11, 2022
I am pleased to say that I love the way Betty takes care of my accounts and it’s because of her I have chosen to stay with mountain Franklin insurance. I’m not embarrassed to say that I was not pleased with your other employee that took care of my accounts as far as my home insurance and everything else is concerned because I would call and they would not answer my calls nor would I get a call back and regards to my account. But I will say Betty has always been very attentive with awesome customer service and I’m honored that she is willing to take care of my accounts from here on end. And I will hope that whoever is reading this review of this feedback will acknowledge her awesome work. Thank you for your attention have a good day.
June 1, 2021
Today, Sunday 6/5, I had the opportunity to speak telephonically with Shane Lipson, owner of Mt Franklin Insurance. Good, solid and productive conversation where all issues were covered. I am pleased to say that I look forward to a strong relationship with Mt. Franklin Insurance.
January 16, 2019
Great customer service! All agents are very well informed and have your best interests in mind. I can’t recommend them enough.